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What is the “4-Ears Model” of Communication?


 

Fossil
According to Psychologist Friedmann Schulz von Thun, when a person talks to another person he/she is passing on four different messages. This communication model is called the “4 Ears Model” and is useful in understanding why people misunderstand each other.

Alice and Bob are both sitting in the car, Alice is driving. They are waiting at an intersection, the traffic light is red and then changes to green.

Bob: The traffic light is green.

Alice: Don’t be so impatient!

… and they start arguing. What went wrong? According to the psychologist Friedemann Schulz von Thun, a message that is passed from one person to another person carries four pieces of information: Continue reading »

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